KC1-Quality Principles
KC2-Quality Leadership
KC3-Quality Baselines
KC4-Quality Assurance
KC5-Quality Planning
KC6-Process Management
KC7-Quality Control
KC9-Internal Controls
KC10-Outsourcing & COTS
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Dr. Joseph Juran

Joseph M. Juran made many contributions to the field of quality management in his 70+ active working years. His book, the Quality Control Handbook, is a classic reference for quality engineers. He revolutionized the Japanese philosophy on quality management and in no small way worked to help shape their economy into the industrial leader it is today. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management.

The process of developing ideas was a gradual one for Dr. Juran. Top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvement--these are the ideas for which Juran is best known, and all emerged gradually.

Juran is well known for his Quality Trilogy.
The following table outlines the major points of Dr. Juran's quality management ideas:

Quality Trilogy:


Quality Planning

  • Identify who are the customers.
  • Determine the needs of those customers.
  • Translate those needs into our language.
  • Develop a product that can respond to those needs.
  • Optimise the product features so as to meet our needs and customer needs.

Quality Improvement

  • Develop a process which is able to produce the product.
  • Optimise the process.

Quality Control

  • Prove that the process can produce the product under operating conditions with minimal inspection.
  • Transfer the process to Operations.

You can find out more at the links given below:

  1. More on Joseph M. Juran
  2. An Interview with Juran


|Introduction| |KC1-Quality Principles| |KC2-Quality Leadership| |KC3-Quality Baselines| |KC4-Quality Assurance| |KC5-Quality Planning| |KC6-Process Management| |KC7-Quality Control| |KC8-Measurement| |KC9-Internal Controls| |KC10-Outsourcing & COTS|